We, KWX would like to introduce a guideline that generally describes steps that will reduce the possibility of loss or damage during transit. This guideline is not intended to be a comprehensive guide for packaging every item we accept for transit, but we make no warranties, expressed or implied, regarding proper packaging.

    Step 1 - Use Cushioning Material or Fillers

Make use of cushioning materials, especially to stop your packaging contents from moving. Choose the size of the package according to its content. Under-filled boxes are likely to collapse, overloaded ones may burst. Start by putting a layer of at least two inches of the cushioning material on the bottom of the carton. Then wrap each item individually with cushioning material and center it in the carton, away from the other items and from the sides, corners, top and bottom of the carton.

Please take notes:

• When re-using a box, remove all labels and stickers. Ensure that the box is in good shape and not worn out.

• When there are multiple items packed into one box, dividers should be used to that items are arranged in proper partitions or stacks. Corrugated sheets or layers of cupboards can be used for such purposes.

• Heavy items, proper strapping or dividers should be made as these fillers may not be strong enough to keep the items intact.

• Never ship glass or other fragile items in an envelope or soft cardboard box.

• Packaging for fragile items must be pre-approved by our Customer Service or Operations Department.

    Step 2 - Seal It

Proper sealing, taping, strapping and wrapping is necessary so that the items in the packaging do not fall out easily. A good seal helps to strengthen your package; however, please be aware that any shipment may be opened for inspection by customs or security authorities while in transit within the KWX Network. In this case, KWX is responsible for re-sealing your package to the highest standards.

Please take notes:

• Do not consider "Fragile" and "Handle with care" labels as a substitute for careful packaging. They are only appropriate for information purposes.

• Chipboard boxes (including shirt boxes and many retail gift boxes) must be placed inside a strong, corrugated carton, whatever their contents.

• Always use strong tapes - KWX recommends polypropylene or vinyl adhesive tape. Avoid the use of cellophane tape, which may be inexpensive but is usually fragile and only appropriate for office use.

• Instead, use pressure-sensitive plastic tape that's at least 2"wide. It sticks to almost any surface, does not need to be moistened, and conforms easily to the shape of your package. Apply at least 3 strips of tape to both top and bottom of the carton.

    Step 3 - Addressing and Labeling, Proper Orientation

Make sure that all necessary shipper and consignee information are properly filled in on the consignment notes or shipping labels. Always include the Telephone Number, Fax Number and Postal Code of the recipient / consignee. Be sure to use the street address of the recipient, not a post office box. KWX cannot deliver to Post Office Boxes (P.O. Box).

Make sure your package marked with “UP” arrows or instructions like "THIS END UP". KWX will interpret such directions as implying "preferred” orientation, with no obligation upon KWX to guarantee orientation handling.

 Please take note:

• Cash or cash equivalents are not acceptable for shipment to any destination.

• KWX cannot ensure that package needing specific orientation will be specially handled.

Items that cannot be packed in cartons (auto tail pipes, mufflers, tires, rims, etc.) should have the address label secured by pressure-sensitive tape wrapped completely around the object or attach a special consignment note pouch. Don't use loose tags attached by string or wire. Make sure there are no sharp, protruding edges or points; blunt such surface with firmly taped corrugated panels.

Ship rolled goods (fabric, wallpaper, etc) in a carton, with duplicate labels inside the core or top layers of the material; wrap contents in "bubble" wrap, reinforced plastic or heavy brown paper before placing in the carton.

• DON'T ship cash, currency, or other prohibited items (We will no be liable or responsible for prohibited shipments).

• DON'T ship items loose in carton.
• DO use fillers for inside protection.

• DON'T leave old labels on shipping cartons that have been used before.
• DO place new address labels on two sides of the box and another label inside.
• DO have names and address of both shipper and recipient on each label.

• DON’T ship blood, urine or liquid diagnostic specimens in KWX packaging.
• DO follow requirements for approved packaging when shipping specimens.

• DON'T allow glass to touch glass.
• DO wrap each item individually in cushioning foam material.
• DO have your packaging for fragile items tested, approved and certified by KWX.

• DON'T allow packages to get damp or wet before they are picked up.

• DON'T ship items wrapped in any type of paper or in paper envelope.

• DON'T secure packages with string and rope.

• DON'T use household cellophane tape.
• DO seal packages securely with pressure-sensitive plastic tape.

• DON'T use damaged cartons, cartons without flaps intact, or chipboard cartons.
• DO use strong corrugated cardboard boxes.